FREE 30-Day Paddle Test Drive: Our 100% Happy Return Policy
You can return paddles and other merchandise within 30 days of date of purchase. If you are not 100% happy, ship the item back to us and we will refund your money. Please contact us prior to sending back any product so we may confirm it meets our requirements for our 30-day policy. We ask you to cover the cost of shipping the paddle back to us, to include your order number and name inside the package, and we recommend sending your item by a traceable method such as via UPS, FedEx, or USPS with tracking. We cannot be responsible for packages that are lost, stolen, or incorrectly addressed. All apparel must be in new condition, unworn and unwashed. All Pickleball Balls must be in their original packaging, new, unmarked, and unused condition to qualify for return. Please allow up to 15 days for your return to be inspected and processed, and for your refund to be issued. Please call with questions.
* This guarantee does not apply to paddles that have been personalized with a name/weight/etc., re-gripped, or altered in any way.
Please ship returns to:
Redwoods Pickleball
1928 Central Ave, Unit 157, McKinleyville, CA 95519
OR
Local Drop Off at the McKinleyville Community Center on Mondays-Wednesdays-Fridays between 10 am to 12 noon.
Please call for instructions on returning large items, as some products may have a restocking fee and special shipping instructions. Restocking fees will be deducted from refund amount. Customer is responsible for all return shipping costs.
A 10% restocking fee will be charged for return of portable net systems or sets that include portable net systems.
A 20% restocking fee will be charged for return of Net System. Please call for special return instructions.
All Clearance merchandise, USED paddles and equipment, and blemished seconds are final sale and not eligible for return or refund.
Our Return Policy for Defective Equipment
If within 60 days of purchase, the paddle is defective, we will send you a replacement paddle with a postage paid return label and ask you to send the defective paddle back to us. Please contact us prior to returning equipment to verify if it is still within the 60-day return period. If you are outside of the 60 days, you will need to contact the manufacturer directly for assistance with warranty issues.
Our Warranty for Redwoods Pickleball/House-Brand Products
Our products are protected against manufacturer defects, material and workmanship. Please contact us as soon as possible if an issue arises. To qualify for our warranty, products should not be altered or modified from original form, and proof of purchase must be provided at time of inquiry. Our warranties are as follows:
Paddles: 1 year from date of purchase
Nets/Net Systems: 60 days from date of purchase
Bags/Covers: 6 months from date of purchase
Our Promise to You
We guarantee all our customers honesty, superior customer service, innovation and being the best.
Redwoods Pickleball Safe Shopping Guarantee
Redwoodspickleball.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we’re committed to protecting it.
A Dozen Reasons Why You Should Choose Redwoods Pickleball
1. We believe our high quality pickleball paddles and product’s don’t need to cost a fortune.
2. We stock all our products so we can deliver the exact color you want.
3. We ship orders out every single business day! Most of our orders ship the same day as we receive them!
4. We ship pickleball products all over the North Coast. Rapidly increasing sales and reinforcing our belief that pickleball is becoming a global sport, and a global industry!
5. If requested, we can ship Overnight, 2 Day, and 3 Day.
6. We are a local company servicing those in the North Coast and beyond.
7. We gladly accept returns within 30 days of purchase. If within 60 days of purchase, the paddle is defective, we will send you a replacement paddle with a postage paid return label and ask you to send the defective paddle back to us.
8. We accept Visa, Mastercard, American Express and Discover credit cards.
9. We accept Purchase Orders from institutions.
10. As a socially responsible company, we are proud to support and sponsor local charities such as, North Coast Senior Games where we are the official equipment supplier and partnering with Save the Redwoods League.
